Refund policy
Return & Sales Policy
All Sales Are Final Due to the handbuilt, small-batch nature of our rods, we do not accept returns or refunds.
Preorder Orders All preorder purchases require a 50% deposit at the time of order. The remaining balance and shipping are collected before your rod ships. Preorder orders may be cancelled within 24 hours of purchase for a full refund of your deposit. After 24 hours, deposits are non-refundable. By placing a preorder, you acknowledge and agree to these terms.
Custom Rod Build Deposits — Custom build deposits are governed separately from preorder deposits. Deposits become nonrefundable once components have been ordered or fabrication has begun. Cancellations before that point are refunded minus nonrecoverable costs. See our Custom Rod Build Terms for full details.
Wrong Rod Exchange Program We want you fishing with the right rod. If you ordered the wrong model, contact us within 7 days of delivery. The rod must be unused and unrigged — no reel ever mounted, no guides stressed. Ship it back insured for its full purchase price at your expense. Upon receipt and inspection, we'll issue a 50% discount code toward any rod of your choice. This is a one-time courtesy and does not constitute a return or refund.
Shipping Damage If your rod arrives damaged, contact us within 48 hours of delivery with photos. We'll work with you to file a shipping claim. Inspect your rod immediately upon delivery.
Return Shipping If a return is authorized under any circumstance, the customer is responsible for return shipping and must insure the rod for its full purchase price. TrashCan Rodz is not responsible for damage during return shipping.